Exchange Policy
Exchange Policy
At Thrift Hub, we offer a 7-day exchange policy to ensure your satisfaction. Please note that we do not offer refunds — only exchanges are available.
Eligibility for Exchange
- The item must be unworn and unused
- All original tags must be attached
- The product must be returned within 7 days of delivery
- A proof of purchase is required
How to Exchange
- Contact us first at thrifthubofficials@gmail.com or WhatsApp 0325-2833779 to request an exchange.
- Pack the item securely and include your order details.
- Send the parcel to the following address:
Exchange Address:
Al Hammad Arcade, Office No. G-2
Fatima Jinnah Colony, Jamshed Road No. 2
Karachi, Pakistan
Please do not send items back without contacting us first. Unauthorized exchanges will not be accepted.
Non-Exchangeable Items
- Personal care and hygiene products
- Customized or personalized items
- Sale items and gift cards
Important Notes
- Exchanges are available for items of equal or higher value (customer will pay the difference).
- Exchange shipping charges are the responsibility of the customer, unless the item received was damaged or incorrect.